Frequently Asked Questions

To fully support our customers, we’ve compiled a comprehensive collection of the most frequently asked questions. Take a look below, and if your question isn’t covered, don’t hesitate to reach out with an email at hello@amicia.ca or you can submit a form, here.

What are your estimated shipping time?


Our free standard shipping is approximately 3-8 business days, with our expedited shipping being approximately 2-3 business days.




What are your estimated processing time?


We work as quickly as possible to get your package shipped out to you. In-stock products may take one to three business days to pack and ship.




Where do you ship to?


As a Canadian start-up, we're proud to partner with exclusive Canadian furniture manufacturers to provide country-wide shipping! We currently provide shipping to our Canadian customers and as we continue to grow and expand our network - we’ll be sure to let you know when we include International shipments.




How do I track my order?


On the day of purchase, you will receive a confirmation email with a tracking link which shows you the progress of your order. Smaller items may be shipped separately via courier, which may mean you'll receive them sooner than other pieces in your order. You can also check on your order by logging into your Amicia account and clicking, 'My Orders' to check your status.




How are your deliveries organized?


For most of our medium or larger items (e.g. armchairs, tables, sofas), you will always be contacted via phone or SMS to arrange a suitable day/slot for you. For items such as home decor, wall art, and rugs, we generally use courier services such as Canada Post & FedEx who will deliver the parcel to your door.




What happens if I change my mind after I order?


If your items haven’t been dispatched yet, you can cancel or change them at any time within 24 hours, at no charge*. If you've already received your items, our 21-day return policy* can give you the flexibility to return them. *excludes made-to-order or final-sale items.




What are the accepted methods of payment?


We currently accept all of the main credit cards - Visa, MasterCard, and Amex. We also accept Discover, Electron, and Maestro - along with PayPal.




How do I use a promotional code?


To use one of our special codes and get that sweet discount, you can simply visit the cart page, enter the promo code in the box listed under the items, and click 'Apply'!




Can I delay the delivery of my items?


Yes, and there is no additional charge. Just let us know before the item is dispatched via hello@amicia.ca and we can help put your delivery on hold to a later date.




Can I talk to someone before I place my order?


Absolutely! We love to hear from our Amicia family, simply email us at hello@amicia.ca and we'll be happy to answer any questions or concerns you may have.




Is my Credit Card information secure?


Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Stripe Payment Processor's secure encryption service to process all payments.




How much is shipping?


As a Canadian business, to keep things as simple as possible, Amicia is very proud to provide free Canada-wide shipping by default with every item on our site, regardless of how your order will ship! In case you missed the words in caps lock the first time around, here they are again - FREE DELIVERY! We're also happy to let you know that we offer a priority shipping option with Canada Post for those within our Amicia family who just can't wait to brighten up your space. Now there's really no excuse not to buy that Made in Canada sofa you've had your eye on for the last two weeks!