Frequently Asked Questions
To fully support our customers, we’ve compiled a comprehensive collection of the most frequently asked questions. Take a look below, and if your question isn’t covered, don’t hesitate to reach out with an email at email@example.com or you can submit a form, here.
What are your estimated shipping time?
Our free standard shipping is approximately 3-8 business days, with our expedited shipping being approximately 2-3 business days.
What are your estimated processing time?
We work as quickly as possible to get your package shipped out to you. In-stock products may take one to three business days to pack and ship.
Where do you ship to?
How do I track my order?
On the day of purchase, you will receive a confirmation email with a tracking link which shows you the progress of your order.
How are your deliveries organized?
What happens if I change my mind after I order?
What are the accepted methods of payment?
We currently accept all of the main credit cards - Visa, MasterCard, and Amex. We also accept Discover, Electron, and Maestro - along with PayPal.
How do I use a promotional code?
To use one of our special codes and get that sweet discount, you can simply visit the cart page, enter the promo code in the box listed under the items, and click 'Apply'!
Can I delay the delivery of my items?
Yes, and there is no additional charge. Just let us know before the item is dispatched via firstname.lastname@example.org and we can help put your delivery on hold to a later date.
Can I talk to someone before I place my order?
Is my Credit Card information secure?
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Stripe Payment Processor's secure encryption service to process all payments.